Warranty & Return Policy
Last revised: 2026 • Krishna Electronics & Order Suppliers, Surkhet, Nepal
1. Official Hardware Warranties
All brand-new laptops, networking hardware (TP-Link, MikroTik), security cameras (Hikvision, Dahua), and power backups sold by Krishna Electronics carry official manufacturer warranties ranging from 6 months to 2 years, depending on the product category. The warranty period is explicitly stated on your purchase invoice.
2. Service & Laboratory Repair Warranties
Chip-level motherboard repairs, display panel replacements, and power supply repairs performed in our Buddhapath laboratory include a dedicated 30 to 90-day service warranty covering the specific component or circuit serviced.
3. Warranty Inclusions & Exclusions
What is covered: Manufacturing defects, internal electronic hardware component failures under standard operating conditions.
What is NOT covered: Physical damage (drops, cracked panels), water or liquid intrusion, insect infestation, electrical surge or lightning strikes, tampering or unauthorized opening by third parties, and software/virus-related corruptions.
4. Return & Exchange Procedure
If a brand-new boxed product is found to have an out-of-the-box manufacturing fault (Dead on Arrival / DOA), it can be returned for testing and replacement within 7 calendar days from the date of invoice. The item must be returned with all original packaging, manuals, accessories, and the tax invoice.
5. Claiming Warranty in Surkhet
To claim warranty, simply bring the device with its purchase bill to our store at Birendranagar-6, Buddhapath, Surkhet. Our technical support desk will log the unit, conduct preliminary testing, and coordinate replacement or factory servicing without requiring you to handle complex courier arrangements yourself.